Wyeside Arts Centre

Privacy
Policy

Wyeside Arts Centre is committed to protecting your privacy and ensuring all personal information is safe and secure. This Privacy Policy explains what data we collect, and how/why we use it.

Types of data we collect

Ticketing Data:

When you purchase tickets or gift vouchers through our Box Office at Wyeside Arts Centre, your name, email, phone number, and address data will be stored by our ticketing partner, Ticketsolve.

Online Data:

When you book tickets online, data is shared between Realex (payment gateway), and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (marketing platform).

Realex are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.

Ticketsolve acts as a data processor on behalf of Wyeside Arts Centre. Ticketsolve, Realex, MailChimp and Wyeside Arts Centre have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

For more information, please see their privacy notices here:

Third party consent

We will never sell any part of your data, nor pass it on to any third party, artist or promoter. We may, very occasionally, contact you ourselves to let you know about events by other promoters which we think you might enjoy.

Website Cookies

When someone visits our website (www.wyeside.co.uk) we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns.

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, device used, where visitors have come to the website from, and the pages they visited. Google will store this information. Google’s privacy policy is available here.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in the disabling of certain functionality and features of our website.

Record Retention Periods

GDPR (General Data Protection Regulation) sets out the principal that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was intended.

Wyeside Arts Centre has the following data retention periods in place:

Category Retention Period
Customer data on Ticketsolve: Removed after 10 years of inactivity
Customer data on Mailchimp: Removed after 10 years of inactivity

Mailing List

When you sign up for our mailing list, either at the time of booking or separately through our sign-up form, we collect personal information. We use that information for a few different reasons: to share information such as upcoming shows; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve marketing.

You can unsubscribe anytime by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer - Miriam Hall marketing@wyeside.co.uk.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Miriam Hall - marketing@wyeside.co.uk.

Changes to our Privacy Policy

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Last updated: May 2018